Course Summary:

This 2 hour course aims to provide course attendees with an understanding of the revised Code of Conduct on Mortgage Arrears which became effective on 1st July 2013. It takes a practical look at the arrears handling process and considers the timelines and documentation involved in processing arrears cases.

By attending this course, participants gain an understanding of:

  • the basis and scope of the Code
  • the Arrears Support Unit and branch arrangements
  • systems and training requirements
  • provision of information to the borrower
  • Mortgage Arrears Resolution Process [MARP]
    • what MARP is and when it applies
    • MARP 1: Communication with the borrower
    • MARP 2: Financial Information
    • MARP 3: Assessment
    • MARP 4: Resolution
  • repossessions and legal efforts
  • regulatory documentation requirements

Who Should Attend:

This course is designed for persons at all levels in financial institutions likely to have exposure to arrears cases, whether from general management or from specialised Arrears Support Units, such as:

  • Arrears Managers
  • Compliance Officers
  • Customer facing staff
  • Arrears Support Unit staff

Cost:

€220 (All training fees are VAT exempt)

Details:

Date: Time: Venue:  
2019 Dates to be Confirmed 10.00am - 12.00pm 38/39 Baggot Street Lower, Dublin 2

 

 

Alternative Payments:

To pay by bank transfer/cheque please make your booking via bookings@complianceireland.com including the course name, course date, your name and contact details (including email address and telephone number). We will email you with an invoice and course details which includes the details of how to make payments.

Enquiries:

If you wish to enquire about a course before booking, please contact us at email@complianceireland.com

CPD details:

We apply for CPD accreditation for all of our courses. See our website for further details: http://www.complianceireland.com/training/cpd

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38-39 Baggot St. Lower, Dublin 2, Ireland Tel: +353 (0)1 425 5962 Email: email@complianceireland.com
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