Course Summary:

The Consumer Protection Code 2012 (“Code”) came into effect on 1st January 2012 and applies to regulated entities including banks, insurance and investment companies and intermediaries. The Code strengthens protections for consumers of financial institutions. Since then, multiple addenda have been added to address newly regulated sectors and developing European rules particularly in the investment sector, most recently in December 2017.

This half day course aims to provide participants with an understanding of the basis, scope and main provisions of the Code including analysis of the increased protections for consumers. The course will also provide participants with an understanding of how to practically implement the requirements.

Course Content:

  • general requirements
  • provision of information
  • knowing the consumer and suitability
  • post-sale information requirements
  • rebates and claims processing
  • arrears handling
  • advertising
  • errors and complaint resolution
  • records and compliance
  • addenda for Debt Management Firms, Investment Firms, Payment Services Firms.

Who should attend?

  • Directors (Executive & Non Executive)
  • Compliance Officers
  • Customer relationship staff & managers
  • Internal Audit
  • Sales and Marketing Staff & managers


 €380 per attendee



Date Time Venue

Thursday 10th October 2019

9.15am - 1.15pm 

38/39 Baggot Street, Dublin 2





Alternative Payments:

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