Course Summary:

This 2 hour course aims to provide course attendees with an understanding of the revised Code of Conduct on Mortgage Arrears which became effective on 1st July 2013. It takes a practical look at the arrears handling process and considers the timelines and documentation involved in processing arrears cases.

By attending this course, participants gain an understanding of:

  • the basis and scope of the Code
  • the Arrears Support Unit and branch arrangements
  • systems and training requirements
  • provision of information to the borrower
  • Mortgage Arrears Resolution Process [MARP]
    • what MARP is and when it applies
    • MARP 1: Communication with the borrower
    • MARP 2: Financial Information
    • MARP 3: Assessment
    • MARP 4: Resolution
  • repossessions and legal efforts
  • regulatory documentation requirements

Who Should Attend:

This course is designed for persons at all levels in financial institutions likely to have exposure to arrears cases, whether from general management or from specialised Arrears Support Units, such as:

  • Arrears Managers
  • Compliance Officers
  • Customer facing staff
  • Arrears Support Unit staff


€220 (All training fees are VAT exempt)


Date: Time: Venue:  
Tuesday 3rd December 2019 10.00am - 12.00pm 38/39 Baggot Street Lower, Dublin 2


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